lease read these Terms and Conditions carefully before booking. By making a reservation on our website, you agree to the following:
1. Booking Policy
- All bookings are subject to availability and confirmation.
- A valid government-issued ID is required at check-in.
- The minimum age for booking is 18 years.
2. Payment Policy
- Full/partial payment may be required at the time of booking depending on the rate selected.
- Accepted payment methods include credit/debit cards, online transfers, and other secure gateways.
- Prices include applicable taxes unless otherwise stated.
3. Cancellation & Refund Policy
- Cancellation within 20 days of booking: 90% refund
- Cancellation prior to 10 days before check-in: 50% refund
- Cancellation prior to 2 days before check-in: 25% refund
- Cancellation within 48 hours of check-in or no-show: No refund
- Refunds will be processed within 7–10 working days to the original payment method.
4. Check-in / Check-out Policy
- Check-in: 3:00 PM
- Check-out: 11:00 AM
- Early check-in or late check-out is subject to availability and may incur additional charges.
5. Guest Policy
- Only registered guests are allowed to stay overnight.
- Visitors are allowed at the management’s discretion and may be restricted after certain hours.
6. Property Rules
- No smoking inside the rooms. Designated smoking areas are available.
- No pets allowed (unless otherwise stated).
- Breakfast Time: 8:00 AM to 10:00 AM
- Dinner Time: 7:30 PM to 9:00 PM
7. Damages & Liabilities
- Guests are liable for any damage caused to the property during their stay.
- The property is not responsible for lost or stolen items.
8. Force Majeure
- We are not liable for any failure or delay in performance due to circumstances beyond our control (natural disasters, government regulations, etc.).
9. Amendments
- We reserve the right to modify or update these terms at any time without prior notice.
10. Contact
For questions or assistance with your booking, please contact us at:
📞 7034423755
📧 info@cloudperiyar.com